No frills airline Ryanair finds itself in something of a public relations pickle this week and threatens to charge its passengers to use the toilet.
When web developer Jason Roe blogged about finding a potential flaw on Ryanair's website, he received abusive emails from a Ryanair staffer in response.
Not to be outdone in the We Hate Our Customers Sweepstakes... When given a chance to respond publicly to the incident, Ryanair's official communications team had the following comments :
"Ryanair can confirm that a Ryanair staff member did engage in a blog discussion. It is Ryanair policy not to waste time and energy corresponding with idiot bloggers and Ryanair can confirm that it won't be happening again.
"Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel." All the sordid details are here.
In an apparently unrelated move today, Ryanair announced that it is considering charging its passengers to use the toilet during flights. We'll assume that the proposed 'loo fee' won't be levied against idiot bloggers exclusively.